48-hour voluntary refund offer
For new purchases, request a refund within 48 hours of payment, provided the purchased product has not been activated or downloaded. Requests are reviewed against the relevant purchase, activation, and download records.
How to request a refund
Use Email support from the email linked to your account. Include your username, invoice or transaction reference, purchase date, and reason. Do not send your password, one-time codes, or wallet private keys.
After activation, download, or 48 hours
The voluntary offer no longer applies. This does not remove any cancellation, refund, repair, replacement, or other remedy required by applicable consumer law, including for faulty or misdescribed products.
Existing purchases
This new policy does not retrospectively remove rights under the terms that applied to an earlier purchase.
Payment processing
Approved refunds are arranged through the existing payment process. Cryptocurrency refunds require verification of the original transaction and the correct recipient network and address. We do not ask for wallet access or a private key. Any necessary payment details and expected processing time are confirmed while handling the request.
Cancellations and legal remedies
To exercise an applicable statutory cancellation or withdrawal right, email the same support address and clearly state your request. The voluntary 48-hour offer is separate from those rights. Purchasing or downloading does not automatically waive rights where additional consent is required by law.